Mtandao #1 kwa Afya ya Mama na Mtoto


P. O. Box 38995, Dar es Salaam, Tanzania / AfyaTrack App

Privacy Policy


Welcome to and AfyaTrack App, a web site owned by Afya For All Group. This Privacy Policy is designed to tell you about our practices regarding collection, use, and disclosure of information that you may provide via this site. Please be sure to read this entire Privacy Policy before using or submitting information to this site. 

AfyaTrack operates a digital (online and mobile) service enabling the general public (“Members”) to receive health information, advice and different health services from our portfolio of healthcare providers (the “Services”).

We developed this privacy policy (“Privacy Policy”) to explain how we collect, use, and disclose information from and/or about you when you use our Site or the Services.


Important Definitions.

When we use the term “Personal Information” in this Privacy Policy, we refer to information about you that is personally identifiable to you, such as your contact information (for example: name, email address, or telephone number), personally identifiable health or medical information (“Health Information”), and any other non-public information that is associated with such information (collectively, “Personal Information”). When we use the term “De-Identified Information”, we mean information that is neither used nor intended to be used to personally identify an individual. Lastly, when we use the term “Cookies”, we mean the small pieces of information that a Site sends to your browser while you are viewing a website.

Your consent.

By using this site, you agree to the terms of this Privacy Policy and the AfyaTrack`s Terms and conditions (Available at: Whenever you submit information via this site, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy. 

About Children.

This site is not intended for children under the age of 13. We will not knowingly collect personally identifiable information via this site from visitors in this age group. We do, however, collect information about children and babies from their parents. We ask that our users not provide information about a baby or child without first getting the parents’ consent. We encourage parents to talk to their children about their use of the Internet and the information they disclose to Web sites. If you are a parent of a child under the age of 13 and become aware that your child has provided personal information to AfyaTrack, please contact us at [email protected]

Information You Provide.

This site actively collects information from its visitors both by asking you specific questions and by permitting you to communicate directly with us via e-mail, feedback forms, and/or chat rooms. Some of the information that you submit may be personally identifiable information (that is, information that can be uniquely identified with you, such as your full name, address, e-mail address, phone number, and so on). 

Some areas of this site may ask you to submit personally identifiable information in order for you to benefit from the specified features (such as newsletter subscriptions, tips/pointers, advice, or service delivery) or to participate in a particular activity. You will be informed what information is required and what information is optional. 

Some of the information that Members enter into certain fields when registering to use or using the Site will not be shared (“Restricted Data”). The type of Restricted Data that Members may submit at the Site may include:

  • Name, as collected as part of registration or in a Member’s Account Information;
  • Email address, as collected and verified as part of registration or in a Member’s Account Information;
  • Password, as collected as part of registration or in a Member’s Account Information;

How your data is used.

AfyaTrack will use your shared data for research purposes and to tailor the information, advice and services you receive. With the exception of restricted data, members should expect that the rest of the information they submit (even if it is not currently displayed) on the site, may be shared with the public in the form of de-identified information as aggregate reports on a particular research topic. No personal identifiable information will be shared in public. There are instances where a Member’s Data, including Personal Information, may be used and disclosed including, but not limited to, the following:

  • AfyaTrack uses all data (open and restricted), and Site Usage internally, as needed, for research, for maintenance and operation of the Site, and to create the best possible tools and functionality for users.
  • AfyaTrack use a Member’s data in the case of an emergency or other circumstance that we determine requires a member of the management team to directly contact the Member.
  • AfyaTrack may share or disclose a Member’s data where required by law, authorized investigation or to comply with legal process, in compliance with Tanzania Cybercrimes Act 2015.
  • In the event AfyaTrack goes through a business transition, such as a merger, acquisition by another organization, or sale of all or a portion of its assets, the Data, including Personal Information, might be among the assets transferred Members will be notified via this Site of any such change in ownership or control of Personal Information.

If you would like to revise or review your information that you previously provided to this website, you may fully access and revise your personal information at any time by logging in and going to “My Profile” section of the website. You may also write to us at [email protected]

Passive Information Collection.

As you navigate through this site, certain anonymous information can be passively collected (that is, gathered without your actively providing the information) using various technologies, such as cookies, Internet tags or web beacons, and navigational data collection (log files, server logs, clickstream). Your Internet browser automatically transmits to this site some of this anonymous information, such as the URL of the Web site you just came from and the Internet Protocol (IP) address and the browser version your computer is currently using. This site may also collect anonymous information from your computer through cookies and Internet tags or web beacons. You may set your browser to notify you when a cookie is sent or to refuse cookies altogether, but certain features of this site might not work without cookies. 

This site may use and combine such passively collected anonymous information to provide better service to site visitors, customize the site based on your preferences, compile and analyse statistics and trends, and otherwise administer and improve the site for your use. We may at times combine personally identifiable information with passively collected information in order to personalise offers and the site for our users (for example, combined information may allow us to recommend products or features to you based on what you have liked in the past).

Report Violations.

You should report any security violations to us by sending us an email to [email protected]


The security of your personal information is very important to us. We follow general accepted industry standards to help protect your personal information. We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide services to you or in order to do their jobs.
For your advice no method of transmission over the World Wide Web, or methods electronic storage, is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security. Additionally, we cannot guarantee the authenticity of any data that members may provide about themselves.

Public Areas.

Our site also has public areas such as chat rooms and message boards. Please remember that any information you share in these areas becomes public, so you should be careful about what you disclose. If you post comments about AfyaTrack services on our site, there’s a chance we’ll publish them for editorial purposes or in promotional advertising and/or marketing materials. 

Access, Correction, and Deletion.

To keep personally identifiable information that you provide via this site accurate, current, and complete, please contact us as specified below and we will take appropriate steps to update or correct such information in our possession, or to delete your information from our contact list. If we no longer need personally identifiable information for any of the purposes referred to in this policy, we will take reasonable steps to either destroy or de-identify your information. 

Links to Other Web Sites.

This site may contain links or references to other Web sites to which this Privacy Policy does not apply. We encourage you to read the Privacy Policy of every Web site you visit. 

How to Contact Us.

To keep your personally identifiable information accurate, current, and complete, please visit our member area at, or contact us as follows: 

Afya For All Group. 
Attention: Customer Service 
P. O. Box 33998,

Kinondoni, Dar es Salaam.

If you have any questions, comments, requests, or concerns related to this Privacy Policy or the information practices of this site, please contact us as follows: 

Afya For All Group. 
Attention: Chief Privacy Officer 
P. O. Box 33998. 
Kinondoni, Dar es Salaam. 

Changes to This Privacy Policy.

If this Privacy Policy changes, the revised policy will be posted on this site. Please check back periodically, and especially before you provide any personally identifiable information. This Privacy Policy (v 1.0) was last updated on December 26, 2019.

Last reviewed: Dec 2019